FAQS & Resources

Frequently Asked Questions

There’s always a lot to think about when preparing to enrol or when your child starts at Lakeview Kindergarten & Childcare, Lilydale.

Below you will find some of our more frequently asked questions. Of course, we are always here to help and If you have another question, or would like to speak to us, feel free to call us direct Ph: 03 9739 5678 or alternatively the question may be answered in our parent handbook which can be downloaded here.

What are your Fee Policies?

On enquiry at the centre, you will be given information outlining the fees structure and the method of payment. It is a policy of the centre to have all fees paid weekly or fortnightly. For your convenience, we use debit success which deducts your fees automatically from either your bank account or credit card.

We require two weeks advance notice of any cancellation/change to your booking to enable us to fill the place in good time. Fees may be charged in lieu of notice.

What if my child is sick or is scheduled to attend on a public holiday?

When children are sick they need more attention, as well as quiet, warmth and rest. It is impossible to give a child who is placed in a group situation this type of care, as it requires educators to lessen their involvement with the remainder of the group.

THEREFORE, WE REQUEST THAT CHILDREN WHO ARE SICK NOT BE BROUGHT INTO THE CENTRE.

It is our policy that fees are payable for the days that your child is booked into the centre. If a public holiday falls on one of the days your child is booked in or your child is sick, fees are still payable. If a spot is vacant within the same week, it may be possible to swap the days of care.

Does my child need to be immunised?

Yes, it is a government requisite that you provide your child’s immunisation history statement, without which we cannot accept your child.
You may access your child’s immunisation history statement either by:

1. Going to your MyGov account, to Medicare and printing the statement; or
2. Calling the Australian Childhood Immunisation Register on 1800 653 809, who will then post the statement to you.

Can you tell us more about your educators?

Lakeview Kindergarten & Childcare employs educators who are approved by the Department of Education and Early Childhood Development.

Before commencement, each potential employee must provide a current Working with Children’s check if over 18 years.

Our educators are encouraged to participate in professional development in order to broaden and upgrade their skills. The centre maintains correct educator ratios as defined by the National Quality Framework 2011.

During all hours of operation, there is at least one educator with a First Aid, Anaphylaxis, Asthma and C.P.R. Certificate.

Who is allowed to drop off and or collect my child?

A responsible adult known to the nominated supervisor and/or the educators must bring children into the centre.

Only authorised persons (as indicated on the enrolment form) will be allowed to collect children from the centre.

Is parent involvement encouraged?

We operate an open-door policy, where parents and family are welcome into the centre at any time. Parent participation sends strong, positive messages to your child that you support them and are part of the child care environment.

What if my child has additional needs?

Before enrolling your child at our centre, it is important to discuss with us any additional needs your child might have and how we can meet them. Planning for children with additional needs requires careful thought and often the assistance of specialists.

It is important to know how the specific needs may or may not affect the child’s learning and activities. This information will help us to meet the needs of the child and seek assistance from specialists and support workers.

Do you have incursions and excursions?

We provide at no cost to parents, 4 incursions each year and occasionally will do an excursion.

What should I bring? (Infants and Babies 2 to 24 months)

Parents of babies need to bring the following items in a named bag – Please ensure that all items are well labelled:

1. Enough nappies for the day
2. Bottles with cooled boiled water & formula in a named and dated container or breast milk
3. Complete spare set of clothes (all named)
4. Items the baby is attached to i.e. dummy, teddy bear, blanket etc
5. Sunhat (named)
6. Named water bottle

What should I bring? (Toddlers - 2 to 3 years)

Parents of toddlers need to bring the following items in a named bag – Please ensure that all items are well labelled:

1. Enough nappies for the day
2. Bottle for sleep time if necessary
3. Complete set of spare clothes (named)
4. Items your child is attached to i.e. dummy, teddy bear, etc
5. Sun hat (named)
6. Named water bottle

What should I bring? (Kindergarten and Pre School children 3 to 5 years)

Parents of children in these groups need to bring the following items in a named bag – Please ensure that all items are well labelled:

1. Sunhat (named)
2. Complete change of clothes
3. Named water bottle

I have a question that’s not listed?

There’s always a lot to think about when preparing to enrol or when your child starts at Lakeview Kindergarten & Childcare, Lilydale.

Please feel free to call us direct Ph: 03 9739 5678 or alternatively the question may be answered in our parent handbook which can be
downloaded here.

Useful Resources & Links

At Lakeview Kindergarten & Childcare, Lilydale we’re always here to help.
Below you find some further contact details to specialised government and health departments.
Feel free to bookmark this page! for future reference!

Australian Govt. Family Assistance Office: 136 150

Provides information on how to access help for looking after your children’s education and health care.


Australian Govt. Dept. of Health Immunise Australia Program: 1800 671 811

The Immunise Australia Program aims to increase national immunisation rates by funding free vaccination programs, administering the Australian Childhood Immunisation Register and communicating information about immunisation to the general public and health professionals.


Dept. of Human Services: 136 150

The Department of Human Services provides a broad range of social and health services on behalf of the Australian Government.

The department delivers Centrelink, Medicare and Child Support services and payments. Including CCB and CCR payments subject to Immunisation of your child or have an appropriate exemption.


Maternal & Child Health Line: 12 22 29

After – hours services include the Maternal and Child Health Line, a 24 – hour telephone service staffed by qualified maternal and child health nurses.


Parent Line: 13 22 89

8am to midnight, 7 days a week.

Parentline provides a state-wide telephone counselling service to parents and carers of children aged from birth to eighteen years.

Professional counsellors are able to explore a variety of issues that impact on parenting and relationships.


Nurse on Call: 1300 606 024

Provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.


Victorian Poisons Information Hotline: 13 11 26

24 hours a day, 7 days a week
The Victorian Poisons Information Centre (VPIC) provides Victorians with a timely, safe information service on poisoning and suspected poisonings.


To find out more about about
Lakeview Kindergarten & Childcare
Ph: 03 9739 5678

24 Lakeview Drive, Lilydale, Victoria, 3140

Lakeview Kindergarten & Childcare Centre

Monday to Friday
7:00am to 6:00pm
Phone: 03 9739 5678

24 Lakeview Drive
Lilydale, Victoria, 3140

Monday to Friday
7:00am to 6:00pm